Standards Certification Council

ISO 9001 for Healthcare

Healthcare Quality Management through the Application of ISO 9001

Using the ISO Family of Standards, the organization can establish a comprehensive Quality /Business Management System which:

The logos will increase the stature of the Company in the Market place and help to enlarge the customer base.
Facilitates improved understanding of roles & responsibilities among employees; and enhanced communication and coordination between departments.
Requires the establishment of measurable improvement objectives and accountability to those objectives through monitoring, measuring and reporting.
Results in improved systems, processes, and outcomes.

Why ISO 9001:2015 Certification for Healthcare?

ISO 9001:2015 certification is utilized in a variety of ways as a vehicle for healthcare organizations to:

Identify systemic risks and breakdowns and close gaps or loopholes.
Define key interfaces between processes, departments and staff.
Streamline workflow and maximize resource utilization.
Proactively prevent problems from occurring.
Provide ways to detect and correct errors and problems.
Ensure conformance to and effectiveness of documented processes.
Focus on patient and provider needs and expectations.
Maximize customer satisfaction.
Facilitate compliance to healthcare quality certifications, accreditation standards and regulatory requirements.

Benefits of ISO 9001:2015 as a tool for managing Healthcare Quality

ISO 9001:2015 offers a means for evaluating processes at an organizational level. It also enables the organization to define organization specific goals and methods for quality management. Finally, ISO 9001:2015 offers a monitoring or audit system for maintaining the healthcare quality management system.

If a healthcare provider is certified to ISO 9001, any other survey process for healthcare quality certifications will be much simpler and less costly regarding both preparation and compliance demonstration. Provides a solid basis for compliance with all imposed requirements and healthcare quality certifications (e.g., JCAHO, Central, State and Municipal regulations).
Systemic risks and breakdowns are recognized and addressed.
Development of “Best practice” hospital-wide processes, with reference to supporting documentation.
Ensures conformance to and effectiveness of documented processes.
Focuses on Patient Care, Satisfaction, and Safety.
Reduce errors associated with “hand-offs”.
Improve documentation and records.
Maximize customer satisfaction.
Improve employees’ understanding of roles and responsibilities within the healthcare quality management system.
Strengthen customer/community/ Insurance companies confidence and relationships.
Foundation for on-going improvement initiative.
What makes ISO unique is that it relies on the individual organization to establish, document, implement and maintain a quality management system and continually improve its effectiveness.